TheBakery looks at order processing from a holistic perspective.
We offer business partners an ASP solution as well as all associated services:

Pricing model

• transaction-based pricing model (according to assortments)
• optimal cost control
• accurate costing

Operational services

• monitoring and controlling of commodity flows
• monitoring and controlling of all partners connected to the platform (e.g. distributors, payment service providers) on the basis of defined key figures and real-time reporting
• monitoring the orders' timely processing and observance of the planned delivery date
• monitoring of delivery backlog status and processing of delivery backlog
• quality assurance and reporting on the basis of key figures
• end-customer fulfillment training for distributors/manufactures
• call centre training for business partners
  • Back office
  • Front office

• back office 2nd-level-support

Technical services

• operating the platform
• developing the platform
• technical 1st level support
• year-round standby
• ensuring platform performance and stability through redundant and almost indefinitely scalable server levels and fail-over mechanisms
• technological processing of all e-Commerce transactions, e.g.
  • order- and return transactions of all connected distributors and partners
  • payment transactions of all connected debit-/credit side accounting systems and payment service providers
  • digital (PDF) or paper-based issuing of invoices and credit notes for end-customers

• real-time reporting for all transactions
• connecting new suppliers, manufacturer or partners to the platform via standard interfaces
• connecting e-Commerce systems via web-service interfaces
• integrating call-centre-, product-, and catalogue management systems
• integrating customer specific ERP-and shop-systems via standard interfaces
• seamless integration in Intershop Enfinity Suite 6.x

Data supply

• third-party product data (BMECat format)
  • article details supplied by content providers like e.g. CNET, Etilize
  • product data from distributors/suppliers
  • support of eCI@class/UN/SPSC or different classification systems
• variable data using distributors` BMECat format
  • purchase prices
  • availabilities
• DWH export for all master- and variable data